Privacy Policy

1. Who We Are

Pinelines is operated by Pinelines SRL, a company registered in Romania.

• Company Name: Pine Lines SRL
• CUI: 40670956
• EUID: ROONRC.J2019000662123
• Registered Address: Str. Horea 88-90, Ap. 13, Cluj-Napoca, Cluj, 400275, Romania
• Email: hello@pinelines.eu

2. Data We Collect

We collect minimal data necessary to provide our services:

Information you provide

• Contact information when you book a call or reach out (name, email, company)
• Information from the ROI calculator (store details, time estimates)
• Communication records when you email us

Information collected automatically

• Anonymous website analytics (page views, country, device type) via Umami
• We do not use cookies for tracking
• We do not use Google Analytics or similar tracking services

3. How We Use Your Data

We use your information to:

• Respond to your inquiries and schedule calls
• Provide quotes and proposals based on calculator results
• Deliver services you've contracted
• Improve our website and services based on anonymous analytics

4. Legal Basis for Processing

Under GDPR, we process your data based on:

• Consent: When you submit the calculator form or contact us
• Contract: When necessary to provide services you've requested
• Legitimate interest: For anonymous analytics to improve our website

5. Data Sharing

We do not sell your data. We may share data with:

• Service providers: Cal.com (scheduling), Make.com (form processing), Umami (analytics)
• Legal requirements: If required by law or court order

6. Data Retention

We retain your data only as long as necessary for the purposes described. Contact information and calculator submissions are retained for up to 2 years unless you request earlier deletion.

7. Your Rights

Under GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate data
• Erasure: Request deletion of your data
• Portability: Receive your data in a portable format
• Object: Object to processing based on legitimate interest
• Withdraw consent: Withdraw consent at any time

To exercise these rights, email us at hello@pinelines.eu.

8. Cookies

This website does not use cookies for tracking or advertising. We may use essential cookies for basic functionality (such as remembering language preferences), which do not require consent under GDPR.

9. Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption in transit (HTTPS) and secure storage practices.

10. Changes to This Policy

We may update this policy from time to time. Significant changes will be communicated via our website. The "last updated" date at the top indicates when the policy was last revised.

11. Contact & Complaints

For questions about this privacy policy or to exercise your rights, contact us at:

hello@pinelines.eu

You also have the right to lodge a complaint with the Romanian Data Protection Authority (ANSPDCP) at www.dataprotection.ro.